Submitter: zhangy Date: 2009/12/9 12:03

ISAP (Integration Settlement and Adaptation Program) Counsellor

Full-Time (37.5 hrs per week)
Nature and Scope:
The Board/Executive leadership team of the YMCA of Windsor & Essex County shares a vision for the excellence and a
commitment to responsible stewardship as a member of the Canadian YMCA movement. The Settlement Counsellor is a
member of the Settlement Services Department of the YMCA New Canadians' programs and responsible for assisting new
immigrants in their settlement and integration in the local community.

The program is funded by Citizenship and Immigration Canada (CIC).

Accountability:
The Settlement Counsellor is accountable for the direct delivery of services to clients including the appropriate administrative
procedures, as directed by the Settlement Services Coordinator, in accordance with the association mission and values, and
YMCA Canada SAM Standards.

All staff of the YMCA New Canadians' programs must demonstrate cultural awareness and understanding of issues of concern to
newcomers.

The ISAP Settlement Counsellor must demonstrate the following core competencies:
1. Commitment to YMCA Vision and Values – Demonstrate and promote a personal understanding of and appreciation for the
mission, vision, strategic outcomes and values of the YMCA
2. Diversity – Demonstrate respect for people of different backgrounds
3. Client focus – Work to focus on meeting and exceeding the clients’ needs
4. Accept Accountability – Take personal responsibility for outcomes
5. Planning and Organization – Establish clearly defined and effective course of action for self to establish short and long term
work objectives
ISAP Settlement Counsellor – Version 1.1 – November 2009
6. Philanthropy – Demonstrate a personal responsibility for the YMCA as a charity

Responsibilities:

Deliver settlement services to newcomers: services include intake, assessment, case management, documentation,
information and referrals, outreach, follow up and other duties as required

Develop and facilitate information and orientation sessions and materials for new immigrants and refugees

Assess the needs of newcomers; advising and/ or referring to other services, agencies or programs

Maintain and expand client base through outreach, which includes community visits, developing outreach materials and
promoting community networks

Recruit, train and supervise volunteers for the program

Plan and evaluate initiatives for the program

Compile statistical reports and records

Represent the agency on appropriate community networks focused on immigration issues and refugee status and work in
conjunction with other agencies and community groups to co-ordinate/facilitate the delivery of services

Perform other duties as assigned from time to time
Qualifications:

University degree in Social Work, Sociology, Political Science and/or any related area

Strong communication skills and well-developed presentation, interpersonal, organizational and group skills

Knowledge and familiarity with settlement issues facing new immigrants and refugees, community resources and support
available for immigrants and refugees; with a focus on the challenges faced by immigrant women

Ability to work independently and cooperatively with other co-workers and volunteers in a culturally diverse environment

Computer-literate

Ability to work evenings and weekends as required

Ability to speak, read and write Cantonese and Mandarin

Familiar with the Windsor & Essex County Chinese speaking communities

This description is not intended to be a complete statement of the position; it is intended to be a guide to general work to be performed
If you are interested in this position please send a cover letter and resume by fax or email before 12:00pm on Monday,
December 14th, 2009 to:
YMCA of Windsor and Essex County
500 Victoria Avenue
Windsor, ON N9A 4M8
Email: HR_windsoressex@ymca.ca
Fax: 519 258 5686
Please no phone calls.

URL: http://www.ccigw.org/modules/article/view.article.php/c12/847